NC-SARA Student Complaint Information

() is committed to providing every student with a positive educational experience. If a student has a complaint about that experience, each of ’s colleges, schools, and administrative offices has a process for filing a complaint: Student Complaint Process. 

NC-SARA Student Complaint Process

SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. See NC-SARA’s overview of the complaint process:  . Complaints may be filed by out-of-state students up to two years after the event. 

A student has the right to lodge a complaint or grievance. will ensure that all concerns and complaints of its students are addressed fairly and resolved promptly. Student complaints relating to consumer protection laws offered under the terms and conditions of the State Authorization Reciprocity Agreement (SARA), must first be filed with to seek resolution: Student Complaint Process. 

A student should begin the complaint process with , and if the complaint cannot be resolved, the student may contact ’s home state SARA Portal Entity, the New York State Education Department (NYSED)’s Office of College and University Evaluation: 

Mailing Address: 
New York State Education Department 
Office of College and University Evaluation (OCUE)
89 Washington Avenue, EBA 960 
Albany, New York 12234 
IHEauthorize@nysed.gov (For non-NC-SARA complaints: ocueinfo@nysed.gov) 

OCUE Information: 518-474-1551 

Complaints about distance education courses or programs taken by students in New York State do not follow the NC-SARA process and may be filed with NYSED for up to five years after the event. For detailed information about NYSED’s complaint processes, see .